TeacherMatic Support: Building a Community That Stays With You
When educators choose TeacherMatic, they are not simply adopting a platform. They are joining a complete ecosystem of support, collaboration, and professional growth. The TeacherMatic Support session highlighted how every part of our support network is designed to help teachers and leaders get the very best from TeacherMatic.
From initial onboarding to advanced training and community events, TeacherMatic ensures that every educator feels guided and connected throughout their journey.
1. Free Initial Training for New Customers
Every organisation that purchases 50 licences or more receives a free online training session.
These sessions introduce staff to the platform and demonstrate how TeacherMatic can save time, enhance teaching and learning, and improve assessment.
Each session is tailored to your context so that staff leave with confidence and practical ideas they can apply straight away.
For schools or trusts purchasing several hundred licences, we provide multiple online training sessions to ensure that all staff receive the support they need.
2. Dedicated Help Desk and Rapid Response
Our Help Desk is here whenever you need it.
Whether you have a technical query or would like guidance on using a generator, you can email support@teachermatic.com and expect a prompt reply, often within the same working day.
Educators consistently praise our support team for being responsive, friendly, and genuinely helpful. This commitment to service is one of the reasons many organisations continue to renew and expand their use of TeacherMatic.
3. The Free Self-Paced Online Course
The Getting Started with TeacherMatic course is a free, self-paced training programme designed for both new and intermediate users.
It covers:
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Logging in and navigating the interface
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Using key generators such as Lesson Plan, Multiple Choice Quiz, Feedback and Rubric
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Fact-checking, responsible use and pedagogical alignment
At the end of the course, participants receive a digital certificate of completion. It is an ideal way to standardise onboarding across teaching teams and ensure consistency in how the platform is used.
4. The Rollout Strategy Guide
The TeacherMatic Rollout Strategy Guide helps schools and colleges implement the platform effectively and sustainably.
Built around the ADKAR change management framework, it supports digital leads, quality managers and champions in guiding their teams through awareness, adoption and long-term integration.
This resource has already helped many institutions embed TeacherMatic strategically across departments.
5. Bespoke Training Options
For schools and colleges that want deeper, contextual support, TeacherMatic offers bespoke training.
Sessions can be delivered online or in person and range from one-hour refreshers to multi-day workshops.
Training can focus on areas such as:
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Curriculum or subject-specific delivery
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SEND and inclusive practice
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Quality assurance and digital transformation
All bespoke training is fully customisable to your organisation’s needs and available as a paid service.
6. Bespoke Generators for Your Organisation
TeacherMatic can also design custom generators that are exclusive to your organisation.
These can automate internal processes, support specific curriculum frameworks, or meet local quality requirements.
Institutions that have commissioned bespoke generators report significant efficiency gains and a stronger sense of ownership. Prices typically range from £1,000 to £2,000, depending on complexity.
To explore this option, contact peter@teachermatic.com.
Watch the Webinar
In this webinar, we walk you through the full range of support available to every TeacherMatic customer. From your first onboarding session to ongoing professional development, the webinar highlights how we help schools and colleges roll out TeacherMatic successfully and become part of a connected teaching community.
You’ll learn how to:
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Access free and bespoke training sessions
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Use the self-paced online course and rollout strategy guide
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Join our monthly Deep Dive Wednesdays and termly Community Webinars
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Connect through newsletters, blogs and social media
This video is ideal for schools and trusts exploring how TeacherMatic provides long-term, meaningful support for educators.
Explore all our resources and start your journey with TeacherMatic today:
7. TeacherMatic Community Webinars
TeacherMatic hosts three Community Webinars each year, usually one per term.
These events include:
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Platform updates and feature demonstrations
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Best practice presentations from schools, colleges and universities
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Insights and Q&A sessions with the TeacherMatic team
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Announcements of upcoming events and new releases
Community Webinars are a great way to connect with other educators who are using TeacherMatic to transform teaching, learning, and assessment. All sessions are recorded and available afterward on the TeacherMatic YouTube channel.
8. Deep Dive Wednesdays
Deep Dive Wednesdays take place on the first Wednesday of every month and focus on specific generators, teaching themes or educational challenges.
Each session offers:
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Practical demonstrations
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Classroom-ready examples
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Pedagogical context and discussion
Past sessions have covered lesson planning with Bloom’s Taxonomy, designing effective feedback, creating inclusive resources, and preparing learners for the world of work.
Recordings, blogs, and related resources are shared afterward so educators can revisit the content and share it with colleagues.
9. Monthly Newsletter
The TeacherMatic Newsletter provides regular updates on:
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New features and enhancements
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Upcoming webinars and community events
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Success stories from schools and colleges
It is an excellent way for teachers, managers and champions to stay up to date with the latest developments across the TeacherMatic community.
10. Blogs, Socials, and Resource Hub
TeacherMatic publishes regular blogs featuring classroom examples, case studies and creative ways to use generators.
You can also stay connected through:
For quick access to all our key resources, visit the Resources Page.
11. A Community That Grows With You
What sets TeacherMatic apart is not just the technology, but the support that surrounds it.
From responsive help and bespoke training to regular webinars and community collaboration, TeacherMatic ensures educators always have access to the tools and guidance they need.
Many of our most popular features and generators have been developed directly from user feedback, which means the platform continues to evolve with the teaching community it serves.
TeacherMatic is not simply a product. It is a partnership built around teachers, for teachers.
